Hotel policy

Check-in and check-out

• Check-in is from 4 p.m. Check-out is by 11 a.m.
• The front desk is open from 7 a.m. to 10 p.m. every day.
• Early check-in requires management approval and is subject to availability; a property-specific fee may apply. If requested, the hotel may send an update by SMS, WhatsApp or email using the contact method on the reservation.
• Late check-out requires approval and is subject to availability; a property-specific fee may apply. Otherwise, check-out remains 11 a.m.
• Arriving late? Call the front desk before 6 p.m. on the day of arrival to guarantee your reservation.
• Report visible room problems to the front desk within 15 minutes of check-in. The hotel will investigate and may correct the issue, change the room subject to availability, or review a refund request. Problems that could not reasonably be discovered immediately remain reviewable by management.

Reservations, cancellation and refunds

• A valid credit or debit card is required to make a reservation.
• Cancellation is free until 4 p.m. Eastern Time, seven calendar days before the day of arrival. Once the free cancellation period ends, the card on the reservation is automatically charged the full amount of the stay.
• If the card declines for any reason, the reservation is cancelled and the room released.
• Reservations made within seven days of arrival are charged in full and are non-refundable.
• A deposit towards your stay can be paid in advance. If the reservation is cancelled inside the free cancellation period, there is no cancellation charge and the eligible deposit is refunded.
• In a mandatory evacuation, every reservation is cancelled and refunded in full. No other weather-related cancellation is permitted once the free cancellation period has ended.
• A date change is subject to availability, and the rate of the newly requested date applies.
• A no-show is charged the full amount of the stay.
• On an early check-out, the whole stay is charged. No refund is issued.
• Refunds can take 5–7 business days. Please check with your bank before calling the hotel about a delay — the hotel is not responsible for delays at your financial institution.
• A reservation made through a third-party booking agency can only be changed or cancelled through that agency.
• The card used to make a reservation cannot be changed.
• Rates are subject to change without notice — call the hotel directly for current rates.

Payment, deposits and card holds

• We accept all major credit cards.
• We accept cash for room charges and applicable taxes.
• A valid credit card is required at check-in for incidentals, damage and security, even when the room is paid in cash. A pre-authorisation hold may be placed on it, although some stays do not require a damage hold. If a required hold cannot be authorised, the reservation may be refused or cancelled, regardless of cash on hand. The amount varies by property and room type; call the hotel to confirm the amount for your stay. When the hotel places a hold and no charge is retained, the hotel releases it later on checkout day.
• For a reservation made through a third-party booking site, payment and hold arrangements may differ according to how the agency confirmed and processed the booking. Confirm the applicable terms with both the booking provider and the hotel.
• No cash refunds are issued under any circumstances. An approved refund is returned to the original method of payment or, at management’s discretion, by cheque or card.
• Management reserves the right to refuse cash payment, or service, to any guest who does not fully comply with this policy.

Age, ID and card at check-in

• You must be at least 21 years old to reserve a room.
• The credit card presented at check-in must be in the registered guest’s name and presented with a matching government-issued photo ID; cards or IDs in another person’s name are not accepted.

Pets

• Dogs and cats are welcome in the property’s 4 designated pet-friendly rooms only.
• The pet fee is $35 per pet, per night, with a maximum of two pets per room.
• Pets must not be left unattended and must be kept in a secure crate whenever they are inside the guest room.
• Pet-caused room damage or extraordinary cleaning is charged at the actual assessed cost. There is no fixed amount; it varies by property, room and the nature and extent of the damage or cleaning required.

The full terms are on the pet policy page.

Service animals as defined by the ADA are welcome in any available room. No pet fee, pet deposit or routine cleaning fee applies. Advance notice is not required, though staff are happy to know if a guest would like help preparing for arrival. Service animals must remain under the handler’s control and may not be left alone in the room. Charges may apply for actual damage on the same basis as for any guest.

Smoking

All rooms are non-smoking. Smoking is permitted outside only.

Room occupancy and extra guests

• The maximum number of guests for each room type is shown with that room on the rooms page. Where it is not, please ask the front desk when you book.
• All registered guests are permitted on the motel premises. Rooms, amenities and other guest areas are for registered guests only.
• Anyone who wants to stay overnight must book and register for a room. They may make a walk-in reservation at the front desk when a room is available.

Pool

There is an outdoor pool with a lounge area.

Noise and guest conduct

• Loud music and parties are not permitted anywhere on the property, including in vehicles. Anyone disturbing the peace will be evicted with no refund.
• Anyone intoxicated by alcohol or drugs and causing a disturbance, inside or outside the rooms, will be evicted with no refund.
• This is a drug-free property. Offenders are evicted immediately with no refund.
• Prostitution, solicitation, photographing other guests or employees, and unwelcome advances towards them are strictly forbidden.

Parking

Parking is free. When the motel is fully booked, parking is limited to one vehicle per room. Additional vehicles require front-desk approval and available space. Accessible parking is available for the accessible room.

Accessibility

The PHQQ two-queen room type has handicap access and a handicap-accessible bathroom. It is not one of the designated pet-friendly room types. There is no elevator; the poolside rooms are all on the ground floor. The full accessibility statement sets out what is and is not accessible, and how to ask for help.

Privacy and terms of use

How this website handles your information is set out in the privacy policy and the cookie policy. Use of the website is governed by the terms of use.

Text messages and requested arrival updates

If you ask for early check-in, the hotel may send a one-time update when your room is ready. The update uses the contact method requested on your reservation — SMS, WhatsApp or email. It is an arrival update, not a marketing subscription.

Housekeeping

Every room is serviced by housekeeping daily, and fresh linens are supplied daily.

Photography and filming

Commercial photography or filming on the property is not allowed unless authorised by hotel management.

Grills

No personal grills are allowed. Charcoal grills and grilling utensils are available for guest use in the picnic area — you just need to bring the charcoal.

Discounts and promotions

Discounts are available for AAA members, active military and senior citizens; discounts may not be combined. Any discount or promotional offer is subject to change or withdrawal without notice.